PROCESS MAPPING
What can we do for your company?
Our process management increases your company's efficiency. We map and model processes, suggesting the best ways to achieve your goals.
We advise on auditing and post-implementation control, accompany teams with a focus on solutions, improve multi-channel and integrate communication between sectors. We use methodologies such as Kaizen, BPM, PDCA and DMAIC to ensure efficient and consistent market practices.
MappingWe map, analyze, model and suggest the best and simplest ways to achieve objectives with productivity and efficiency.
MultichannelWe help the company to improve multi-channel, to be present in the preferred channel (chat, voice, email, etc.) of your customer.
AuditingWe advise on how to audit and control once implemented.
IntegrationWe integrate communication between sectors so that clients have the same information in any area.
Follow-upManages the use of Labor based on Qualification, Category and Work Schedule.
MethodologiesWe use a set of methodologies, Kaisen, BPM, PDCA Cycles and DMAIC.
