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Integrated Management
Define service offerings, establish service level agreements (SLAs), more proactively monitor the provision of service levels and implement problem resolution procedures.
IBM Maximo Application Suite
Practicality in Service and OS Management
Service orders can be created to manage the service and related costs for assets and sites.
You can associate customers with service orders and specify the assets, locations, plans, service level agreements, customer contracts and associated price plans that are specific to the customer.
ManagementManages Service Requests.
CostsView Costs By Supplier.
IntegrationAllows the use of a Shared Service Center to open complaints directly via the web.
ConnectedAllows you to open cases by e-mail.
Simplified ProcessAll parties involved can view and track work orders.